Rain, unsafe wind conditions (i.e. Wind warnings, Santa Ana wind conditions etc), fog, low ceiling, extreme heat.

48 hours before the booked flight for parties of 2 and 72 hours for a party of 3 or more (which does not mean a refund is granted necessarily. Refunds are dependent on the terms and conditions of the ticket purchased and agreed upon). If a customer cancels before the 48/72 hour cancellation period this means that their ticket would remain valid for a reschedule or is refundable if you purchased a full retail ticket (all discounted or promotional tickets are non-refundable, but are transferable with the paid amount never expiring). If you cancel within the 48/72 hours your ticket (refundable or non-refundable) is considered redeemed.

You may reschedule your Temecula hot air balloon tour for the next available day. If you have a promotional, non-refundable ticket or groupon you may reschedule your flight to the next available day or transfer your ticket to another guest to redeem. If you paid full retail you may either ask for a refund, reschedule to the next available date, or transfer the ticket to another guest. If your promotional expiration on your ticket has expired and your flight was cancelled due to weather you may reschedule to our 1st available space or a discounted extension may apply if you need to redeem your voucher at a much later time.

Yes, the amount paid never expires. You may apply the amount paid toward the hot air balloon tour you wish to book or we have discounted extension options available to you as well!